Andy Opie, Director of Safety, gave a presentation - highlights:
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How changes going to affect residents
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How Neighbourhood Wardens are affected
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Opportunity for TLP to give feedback before move forward with rolling it out
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Eyes and Ears is a Croydon Challenge programme
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Area based and tailored to suit needs
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New name - not Area Enforcement Team - to reflect amalgamation of two teams - boroughwide - consistent service everywhere
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Team of 43 officers - 5 teams working locally in neighbourhoods across the borough#
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5 Neighbourhood Wardens - aligned with play and outreach offer
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2 posts into service development area
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New uniform
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More officers with broader range of resonsibilities over 7 days a week
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HRA will fund a number of officers for structured activity on housing estates
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Proposing to launch new structure 1 September
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Opportunity to feedback - consultation to 5 June, probably later
Abbreviations:
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HMO - Houses of multiple occupation
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ASB - anti-social behaviour
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EEO - Environmental Enforcement Officer
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AEO - Area Enforcement Officer
The following issues were raised:
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Good relationship with wardens - very effective with ASB. New roles - cannot see anything different to those existing. What are the improvements?
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Safer Neighbourhood Teams - how do they fit in?
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Problem with communication between wardens, police etc.
Andy Opie: Police operation - reflected in the new structure - working more closely - joint operations. About consistency - one team dealing with a broader range of issues. It is easier to report issues but the staff will look the same - clearer to identify officers. Local officers will be retained. Main benefit - the whole organisation will be much more joined up. You will only need to go to one place to get things resolves. We plan to advertise so people know who to contact.
We will improve communication with police as we are working more closely together. We will provide a much better service in the long term. Police will have one point of contact to liaise on a variety of issues.
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Neighbourhood Wardens do a fantastic job with youngsters. Where will the new base be?
Andy Opie: We expect the service to continue to be just as good with the new team. It is likely that the main operational base will be at Stubbs Mead depot but there will be local bases - similar model to that of the police. Day to day the teams will be out in community.
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Why change uniforms when the public have become aware of who they are?
Andy Opie: They are not going to spend all their time on estates - it will be across the borough. It will be easier to have one uniform for the whole team. At the moment there are 3 or 4 different uniforms. They will all have the same technology and deal with all the issues. Currently we are providing different services in different parts of the borough but we need to be more consistent.
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Enforcement Officers have not been seen in the north of borough. Wardens are working with local police and have built up good communication. Will it be the same or will young people see them as council policemen?
Andy Opie: Youth workers will not be wearing uniforms - will be delivering play and community activities. The Neighbourhood Team will have enforcement powers but the focus will be about problem solving, co-ordinating services, providing liaison, assurance and support. Part of the public engagement will be rolling out through the Safer Neighbourhood Board, once we are clear on the final structure.
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Seem to be doing the same things as now - what are the extras?
Andy Opie: Area enforcement teams have a broader range of enforcement powers. Largely out and about dealing with environmental issues - fly tipping, penalty notices, mediation and engagement - taking witness statements (ASB etc), highway offences. Now everyone will have the same level of skills.
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Efficiency savings - need to save £100m in 3 years but talking about better service and delivery. How will this be achieved, and how will you monitor and prove you have achieved it?
Andy Opie: No savings are proposed in this element of the restructure - no staff reductions. Savings are elsewhere but not in this Neighbourhood structure.
Efficiency for customers by making it easier to report, with a single officer dealing with a multitude of things - dealing with things more quickly and effectively.
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Where are the AEOs - not seen them?
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Wardens do not look like policemen - AEOs look more like policemen - Want to avoid that
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Why changing uniforms if lack of funding? Why not just adapt?
Andy Opie: We will give careful consideration to the uniform - largely purple.
It is mportant that the team looks different. We have a budget for replacing uniforms so already have the money. The uniform will be jumpers and tee shirts, so not significant expenditure. You will see the same faces and more people.
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Neighbourhood Wardens attend Safer Neighbourhood Panel meetings - will that continue?
Andy Opie: Attendance will stay the same - we will send one person who can deal with everything. Others can be out on the street dealing with the issues. There will be an area supervisor and local officers. No difference in the service.
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Surely the changes will knock out a huge amount of what Neighbourhood Wardens do, such as assisting elderly residents, running events for older people, children's activities, helping vulnerable residents? 6 people will not be able to cover the whole borough.
Andy Opie: These things will be picked up by staff in the People department. There will be no reduction in numbers of staff. We are delivering services in a different way. There will be specific HRA funding but there will be other resources for those areas. We will take away your concerns and ensure we are covering everything.
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What about controlling the use of knives?
Andy Opie: We will still be able to provide engagement with young people - assistance and reassurance. A number of different teams across the council will be working in partnership with the police and voluntary sector. Police are also based in schools. A range of departments will tackle it.
Cllr Neal: HRA contribution - can you bring back a summary to the panel so we can vet the costs? 5 bases for new officers - still 29 in total?
Andy Opie: The total number of officers will not be reduced - 26 warden posts (21 coming into the neighbourhood service, 5 to community outreach); 22 AEOs are staying in the neighbourhood operation, working longer hours and in a larger area. They will develop links with a particular area. There may be some changes in areas in which staff operate but we will try to maintain continuity.