Two motions were submitted for debate in accordance with Council Procedure Rules as follows:
The first Motion
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Proposed by Councillor Yvette Hopley
Seconded by Councillor Sara Bashford
Whilst accepting that online access to services is significantly cheaper and suits many younger residents' lifestyles, this chamber is concerned that the push to digital-only access is discriminatory against the 14% (or more) of residents who are not digitally enabled and that appropriate non-digital points of access to all services should continue for as long as there is a need.'
Councillor Hopley speaking for the motion said the she was a supporter of technological advancement but that many residents were being left behind as they were unable to access key services and felt isolated. She went on to say that 14% or more of local residents did not have the means or skills to use the internet. The Fairness Commission had highlighted the problems for many elderly residents where the phone is the only means of communications and accessing Council services this way can be confusing. She went on to say that digital zones did not address the problem and that a recent user Panel had proved to be ineffective as the IT did not work correctly. In summing up Cllr Hopley said that the current system of using online services were discriminatory and excluded many residents throughout the borough that did not have the skills or means to access Council services online.
Councillor Bashford seconded the motion and reserved her right to speak until later in the debate.
The Mayor advised that she had been notified of a Notice of Amendment to the Motion, this had been circulated.
Councillor Mark Watson, moved the amended motion, which was seconded by
Councillor Oliver Lewis
The amended motion read:
Whilst accepting that online access to services is significantly cheaper and is increasingly the only way to access many services, this chamber is concerned that the 14% (or more) of residents who are not digitally enabled will continue to be disadvantaged and therefore welcome this Councils Basic Digital Skills Action Plan, which includes a target of 40 digital zones being established across Croydon, to ensure that appropriate points of access to basic digital skills training should continue for as long as there is a need, while still providing services in cost effective ways which ensure no one is left behind.'
Councillor Watson speaking in support of the amended motion said that the Council was putting more services online that would save in excess of £5m a year. This would provide a better and more efficient service for residents, but the administration recognised that some residents lacked the digital skills required to access all these services. He went on to say that the Council were developing a basic digital skills action plan to assist those that are not digitally enabled, introducing 40 digital zones across Croydon. The Council GoOn Digital zone was the countries first, and has been shortlisted for the Digital Council of the year and the exemplar model for other London boroughs. He went on to say that anyone without the means to access through digital means would be assisted, there would be free course for those on benefits, web chat services to support customers online, floor walkers in Access Croydon to assist those who visit to use the Council services. In summing up Cllr Watson said almost everyone can access online with help.
Councillor Lewis seconded the amendment and reserved his right to speak until in the debate.
Councillor Stranack speaking in support of the original motion said that whilst he enjoyed new technology and various social media and websites which will be part of our futures. However Cllr Stranack said he runs a charity in Selsdon & Heathfield for residents with over 250 of those using the services over 75 many of them find using technology confusing and upsetting that they can't get online to renew Freedom Pass, Blue badge or register for the Green Waste service. He went on to say that a more customer focused response needed to help the most vulnerable in the borough. In summing up Cllr Stranack said that many broadband packages were expensive and therefore not always affordable for families on lower incomes.
Councillor Jewitt speaking in support of the amended motion spoke of the challenge of using new technology to many elderly and vulnerable groups. However by working with those groups and showing them the basic skills made it less daunting. Cllr Jewitt went on to describe examples of showing people how to use technology to be able to Skype and contact relatives in different parts of the world. She went on to say that she understood why people feared the use of technology and that the ability to access Council services by other means would always be there.
Councillor Lewis seconded the amended motion and went on to say the GoOn campaign launched in Croydon was aimed at giving people better digital skills and getting more people online. He went on to say that the original motion ignored some of the work already done by the Council to support people with digital channel shift. Learn Direct are available every Monday in Access Croydon to promote digital skills courses and staff offer assistance to residents to complete their forms online. This Council is ambitious for its residents in face of Tory cuts, engaging with residents to improve their digital skills which will enable them to access not just council services but also other services like gas, electricity and bank accounts.
Councillor Bashford seconding the original motion and speaking against the amendments to the motion went on to say that she couldn't support the amended motion but did support a variety of means for residents to access Council services. She went on to say that many residents through either fear of the unknown or lack of money were excluded by the Council. She was pleased that digital enabling is being rolled out but this is a small minority only and those that are unable to use service in this way are made to feel unwanted and part of another era. Cllr Bashford went on to ask how residents that don't have IT facilities or the basic skills to access services, pay their rent, rates etc and that many feel distressed that they cannot use the online services, even with help. Cllr Bashford said that even the Council's telephone services can be confusing as residents are often directed to online services. In summing up Cllr Bashford said that the reducing in hours for the contact centre also made is difficult for residents to get assistance, and that being directed to an online service rather than being asked if the resident was able to go online wold be more helpful.
The amendment to the motion was put to the vote and carried, with no votes against.
The amended motion then became the substantive motion; this motion was put to the vote and carried with no votes against.
The second Motion
Note: At 20:50 Councillor Newman advised Members that Councillor Butler and Councillor Scott had left the meeting due to illness and that Councillor Collins would speak on her behalf.
2. Proposed by Councillor Tony Newman.
Seconded by Councillor Alison Butler.
This Council condemns Tory Government plans that will all but end affordable housing to rent and help put home ownership out of the reach of the majority of local people here in Croydon.'
Councillor Newman opened the debate quoting Lord Kirslake saying central government was attempting to phase out social housing. Home ownership was in decline and insecurity in the private rented sector meant there was a housing crisis that government had few answers. He went on to say that Council's would need to sell 100,000 properties to meet right to buy demand. Cllr Newman spoke of the £450m that would be removed from the HRA over the next 30 years, money that could have been used to pay for new houses and improve existing properties. He said that to purchase starter homes would require a £77,000 minimum income, Croydon residents average income is £25,000. In summing up Cllr Newman said that this administration would continue to lobby against government cuts.
Councillor Collins seconded the motion and reserved his right to speak.
Councillor Neal speaking against the motion said that Labour had first introduced right to buy in 1959 but over the years had changed their policies as number of times. He went on to say that the government wanted to transform a generation of rent to a generation to buy. He went on to speak about the Housing Bill that would give right to buy to housing tenants at discounted rates. This would allow people to achieve their aspiration of home ownership.
Councillor Audsley speaking in support said there was a housing crisis and that London needed to build 40,000 new homes a year for the next 20 years to meet demand. He went on to say that Croydon residents were increasingly unable to get on the housing ladder and many were finding it more difficult to pay rents. He went on to speak about the Housing Development Company that was being set up by the Council and that developers were being asked to provide up to 50% affordable homes in new developments. In summing up Cllr Audsley spoke of the Landlord Licensing Scheme that protected those in the private rented sector.
Councillor Speakman speaking against the motion said that it was devoid of substance. He went on to say that the Council had received £11m in the last 6 years for housing with a further £11m to come over the next 5 years. Cllr Speakman went on to say that more housing was needed but it should not destroy local area character. The Council should be looking at the demand side of the current housing crisis but Labour do not care about the destruction of communities. He spoke of affordable housing targets, homes would have small rooms, no parking and leisure facilities were not being developed. In summing up he to spoke about areas where the Council were planning to build 45,000 new homes and the extra spending that would be required to ensure the infrastructure was improved.
Councillor Hale speaking against the motion said the previous labour government had left both a housing and economic crisis. in 2010 house building had reached its lowest level, homes for social rent had decreased by 420,000 with millions on the waiting list. She went on to say that everyone should be able to afford a home but that too many people in Croydon were struggling to do this. Cllr Hale went on to say that more affordable homes in Croydon to rent or buy would be welcome. The Housing and Planning Bill would increase the pace of house building, starter homes programme would see home built for first time buyers and achieve their aspiration of home ownership.
Councillor Collins in seconding the motion said that the governments housing policies were an attack on social housing. He went on to say that since 2010 homelessness had increased by a third amid a crisis in the number of affordable homes. Cllr Collins went on to speak about some of the reasons for the current crisis, home ownership was at its lowest for a generation, Croydon was being forced to sell high value homes, end of fixed term tenancy agreements that broke up communities, pay to stay and attack on aspirations of council tenants and working families, reducing housing benefits, right to buy for housing association properties with no plans to replace the stock. He said that whilst starter homes were welcome but not priced at £450,000 as quoted.
The motion was put and carried.