Decision details

RESOLVED:

1.1.         To agree the award of a contract to deliver Area 1/ Lot 1 (c.70% of the housing stock) of the responsive repairs services, optional planned programme and out-of-hours contact centre to Wates for a period with an initial contract term of 6 years and 8 months with a break option at that point and a total maximum contract duration of 10 years and 8 months (plus a 1-year defects liability period) for the maximum contract value of £125.7m.

1.2.         To agree the award of a contract to deliver Area 2/ Lot 2 (c.30% of the housing stock) of the responsive repairs services and optional planned programme to Mears for a period with an initial contract term of 6 years and 8 months with a break option at that point and a total maximum contract duration of 10 years and 8 months (plus a 1-year defects liability period) for the maximum contract value of £61.3m.

1.3.         To agree the award of a contract to deliver Heating Services to British Gas Social Housing Ltd t/a PH Jones for a period with an initial contract term of 6 years and 8 months with a break option at that point and a total maximum contract duration of 10 years and 8 months (plus a 1year defects liability period) for the maximum contract value stated of £40.9m.

1.4.         To note, the break options referred to in recommendations 2.1 to 2.3 above shall follow the same governance process as a permitted extension under the Tenders and Contracts Regulations (as amended).

1.5.         To note, following recommendation 1.2 of the Procurement Strategy report, the outcome of the affordability analysis for the contact centre was to in-source the service from 8am-6pm, with the out-of-hours element being outsourced. The contact centre out-of-hours element was included in the procurement process and the recommended award is included in recommendation 2.1 above to the Lot 1 bidder.

1.6.         To note, as part of the Tender submission all contractors were asked to submit a price to take the calls out-of-hours for both Lot 1, Lot 2 and Heating emergencies. This will now be used to compare with us providing our own Out of Hours Service in terms of cost and quality.

1.7.         To note, the successful providers’ names will be made public after the decision takes place.