Decision details

Telephony System Contract Award

Decision Maker: Cabinet Member for Resources and Financial Governance

Decision status: Recommendations approved

Is Key decision?: Yes

Is subject to call in?: Yes




1.    Approve the award of a telephony and contact centre system contract in accordance with Regulation 28.4(c) of the Council’s Tenders and Contracts Regulations for a contract term of up to 7 years (5 years +1+1) to the contractor and for the value stated in Part B of the report.


2.    Note the contractor name and contract value will be published following contract award.

Reasons for the decision:

As set out in the report.

Alternative options considered:

As set out in the report.

Interests and Nature of Interests Declared:


Publication date: 13/12/2021

Date of decision: 13/12/2021

Effective from: 22/12/2021

Accompanying Documents: