Issue - meetings
Croydon Pensions Administration Team Key Performance Indicators
Meeting: 21/07/2021 - Pension Board (Item 26)
26 Croydon Pensions Administration Team Key Performance Indicators 
PDF 128 KB
Additional documents:
- Appendix A - Report 1 Croydon Pensions Admin Team Performance Report May 2021 Final, item 26
PDF 326 KB
- Report 1 Appendix B - Member Self-Service Communication Plan 2021-22 Final, item 26
PDF 221 KB
- Report 1 Appendix C - Deferred Project High Level Project Plan Final, item 26
PDF 77 KB
Minutes:
The Board considered a report which detailed the Key Performance Indicators for the administration of the Local Government Pension Scheme (LGPS) for the three months period up to the end of May 2021. The Board received an introduction from the Head of HR & Finance Service Centre, Victoria Richardson.
In response to queries raised by the Board, the following was clarified:
• That officers would report to the next meeting the progress that Hymans Robertson was making in clearing the backlog.
• That the officers would notify the union when the Annual Benefit Statements were available on the website so that the union could help to ensure that people could access their statements.
RESOLVED – That the Board noted the contents of the report.