Discussion on ticket machine performance and capabilities across modes
Minutes:
The Panel reported that
Southern and London Overground ticket machines did not accept the
new £1 coins and the new £5 and £10 bank
notes. The Southern Railway
representative undertook to investigate the situation and come back
with answers to the next meeting of the Panel.
She also heard that many complaints were being made about the lack
of maintenance to ticket machines, as a result of which passengers
could not use them to buy tickets. She replied that the company was
aware of this problem and that an improvement plan was in
place.
Panel members added that Oyster
capability also needed to be made available on all
machines.
Action: Southern Railway representative
The Chair suggested that an
item be included in the next Panel meeting on the roll-out of new
ticket machines.