Venue: Council Chamber, Town Hall, Katharine Street, Croydon CR0 1NX. View directions
Contact: Kieran Pantry-Melsom
020 8726 6000 x63922
Email: kieran.pantry-melsom@croydon.gov.uk
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Welcome and Introductions Minutes: The Chair welcomed everyone to the meeting and asked members to introduce themselves before asking their question.
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Disclosures of Interest Members will be asked to confirm that their Disclosure of Interest Forms are accurate and up-to-date. Any other disclosures that Members may wish to make during the meeting should be made orally. Members are reminded that unless their disclosable pecuniary interest is registered on the register of interests or is the subject of a pending notification to the Monitoring Officer, they are required to disclose relevant disclosable pecuniary interests at the meeting Minutes: There were no disclosures at this meeting. |
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Minutes of Previous Meeting PDF 84 KB To approve the minutes of the meeting held on Wednesday 17 January 2018 as an accurate record. Minutes: Proposed by Kim Wakely, seconded by Bernard Daws.The minutes of the meeting held on 17 January 2018 were approved as an accurate record.
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Verbal report from Councillors Alison Butler and Patricia Hay-Justice. Minutes: Councillor Patricia Hay-Justice made a presentation to the panel:
The panel were informed of the importance of having a place to call home and how determined the Council was in ensuring members of the community lived in decent homes.
The following was also stated in relation to affordable housing:
It was expressed by Councillor Hay-Justice that despite the provision of affordable homes being a great challenge for Croydon, efforts were still being made to supply homes for people in Croydon.
A member of the panel had asked what determined the affordability of a home and it was said that it needed to be 80% of the market rent as defined by the central government. However this was considered to not be attainable for many residents which is why Croydon Council aimed to reduce it to 65% of market rent.
An Officer informed panel members that the Government recently announced £500 million was available which London Authorities could bid on. This meant that there was an opportunity for the Council to receive a grant in September 2018.
A question was asked as to whether the lack of jobs within the local population would be resolved. The panel heard that contractors were being encouraged to put people first by providing apprenticeships which would help increase the availability of jobs. There was also many opportunities for employment in the private sector.
Members of the panel NOTED this presentation. |
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The Hackett Review - Croydon's Response PDF 87 KB Response from Kirsteen Roe (Head of Assets and Involvement) Minutes: The Director of District Centres and Regeneration presented this report to the panel in the absence of the Head of Assets and Involvement.
The panel was informed that the report outlined key findings identified due to the Hackett Review.
The report demonstrated that:
A question was asked as to how these findings would be dealt with between now and the next T&L Panel in October 2018. An Officer stated they would be contacting residents to hear their views, with the findings of the Hackett Review being the main focus.
Members of the panel NOTED this report.
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Scrutiny Report on Responsive Repairs PDF 3 MB Report from Yaw Boateng (Tenant Scrutiny Panel). Minutes: Yaw Boateng (Tenant Scrutiny Panel) reported that the Tenant Scrutiny Panel visited Access Croydon and had a session with the access operators employed by the Council. It was emphasised that Access repairers and Access Croydon referred to two different things and a distinction had to be made to avoid confusion. The report highlighted that:
It was stated that the recommendations in the report had already been made or were in the process of being actioned.
The Officer involved in finalising this report and working with residents added that there was an existing approval plan and repairs could only be reported via ‘My Account’ if residents were registered and signed in to an account. Although it was said other boroughs could report repairs without an account, Croydon Council could not because of its data protection agreements. An officer stated that the My Account could be used to book appointments and pay bills amongst other functions.
The panel heard that the Council was recruiting for Chief Digital Officer.
Members of the panel NOTED this report.
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Staffing Restructure of Housing Needs: Who's Who and What it means for residents PDF 112 KB Report from Yvonne Murray (Head of Tenancy & Neighbourhood Services) and Sian Foley (Head of Service Development). Additional documents:
Minutes: The Head of Tenancy and Neighbourhood Services informed the panel:
All the services had been brought together under a new structure since April 2018.
The presentation slides demonstrated that there were Operational managers for:
It was intended for officers to report to their operational managers and having them across all services made it easier for staff to collaborate and ensure the delivery of their services was co-ordinated well.
The Officer stated that this new structure would help improve customer experience and organising resident improvement groups for each service would help further this.
It was noted that a new role for a Handy Person had been created in the Tenancy Service to assist with minor repairs. Interviews were held for 3 vacancies shown on the chart and an update would be provided on this in due course.
A panel member asked whether there were still Resident Involvement (RI) Officers and it was said that they were still supporting resident associations.
Members of the panel NOTED this report.
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Resident Involvement Refresh: Update and future proposals PDF 89 KB Report from Chris Stock (Resident Involvement and Scrutiny Manager). Additional documents:
Minutes: The Resident Involvement and Scrutiny Manager informed the panel that the RI framework and future of the T&L Panel had been considered and it was highlighted that:
Panel members were informed that they had to stand down and re-apply to sit on the T&L panel if they wished to join again. The next meeting in October 2018 would be when the revised panel were expected to convene.
The presenting officer also stated an associate membership was being pursued for the T&L panel so that anybody interested who could not attend meetings could still participate. In order to encourage interactivity amongst panel members, it was proposed that:
The person specification form was made available in the agenda of this meeting which people could fill out. The Vice-Chair stated that he had been a panel member for 15 years and stood down as Vice-Chair. He expressed that he would like to become an associate member and agreed that introducing new members would help the panel. Councillors, Officers and members of the panel were thanked for their support and involvement. Other updates included:
Members of the panel NOTED this report.
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Resident Involvement Activity Report PDF 134 KB This report is attached for information only. Minutes: This report was attached for information only.
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Scrutiny update Verbal report from Yaw Boateng (Tenant Scrutiny Panel) Minutes: Yaw Boateng informed the panel that The Tenant Scrutiny panel would be reviewing the housing complaints process over the coming weeks. A key question raised within the panel was how to define a complaint since it tends to differ amongst people.
The Chair had asked for clarification as to whether or not the Vice-Chair of the T&L panel was allowed to be a member of the Scrutiny panel which was raised in January’s meeting. An officer replied that anybody could be a member of both groups.
Members of the panel NOTED this update.
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Feedback a) London Tenants’ Federation - Jamil Tarik b) ARCH - Yaw Boateng c) Croydon Voluntary Sector Alliance (CVSA) - Guy Pile-Grey d) All Ages Inter-generational update and Youth Provision and Communities Fund - Sian Foley Minutes: a) London Tenants’ Federation - Jamil Tarik
Absent.
b) ARCH - Yaw Boateng
Panel members were told that it had been a very busy period for ARCH. Yaw also stated:
· Fire safety was going to be a standing item on their agenda · Housing pre-paper was intended to be sent soon
The Benefit to Society Campaign was briefly explained to the panel:
· This campaign was sponsored by organisations and landlords · Stated to be important for the Council to get involved · The campaign was aimed at the media, landlords and politicians · The negative perception of tenants needed to be resolved
A copy of this slide presentation was circulated via post and email to members of the panel.
The Eshare Health Conference was also scheduled for 18th September 2018.
c) Croydon Voluntary Sector Alliance (CVSA) - Guy Pile-Grey
Absent.
d) All Ages Inter-generational update and Youth Provision and Communities Fund - Sian Foley
In Sian Foley’s absence, the Chair informed the panel that there was a focus to commission providers and expand advertising which was a priority to members.
Members of the T&L Panel were asked to promote these efforts in their local areas. Furthermore members were told that more social events were taking place, including Active lifestyle sessions which had expanded. Anyone interested in participating was encouraged to contact Sian Foley.
Members of the panel NOTED this feedback.
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Any Other Business Minutes: A resident asked whether there were any provisions in place for housing members of the armed forces and police officers.
In response, the panel heard that stating in accordance with the Housing Allocation Policy 2002, they are eligible for housing as long as they worked and lived in Croydon.
The Chair thanked everyone for their involvement in the Tenant and Leaseholder Panel and also thanked the Council for their support.
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Date of next meeting Tuesday 16 October 2018 at 6:30pm in the Council Chamber, Town Hall, Katharine Street, Croydon CR0 1NX. Minutes: Tuesday 16 October 2018 at 6:30pm in the Council Chamber, Town Hall, Katharine Street, Croydon CR0 1NX.
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