Issue details

ICT End User Services Contract Direct Award

This report seeks to approve a contract award to Littlefish Limited for ICT End User Services for a period of 1 year from 16 March 2024 to 15 March 2025 at a contract value of £1.715m.


The Council has an agreement for the provision of ICT End User Services with Littlefish. This agreement was put in place in March 2019, and it is due to expire on 15 March 2024; no variations or extensions are possible. Croydon Digital Services (CDS) has started the re-procurement process and is reviewing the current operating model to identify possible savings and improve services.


As there are no further allowable extensions for the existing contract, a direct award from a framework  is recommended for a 12-month contract period only to allow for the completion of the re-procurement exercise and time to allow for the migration and transfer of services with a short period of parallel running of the service.


Decision type: Key

Reason Key: Expenditure > £1,000,000;

Decision status: For Determination

Notice of proposed decision first published: 11/12/2023

Financial Impact: Expenditure or savings of up to £5,000,000;

Decision due: Not before 8th Jan 2024 by Interim Assistant Chief Executive Officer

Lead member: Cabinet Member for Finance

Lead director: Interim Assistant Chief Executive Officer

Department: Assistant Chief Executive Directorate

Contact: Fahid Ahmad, Digital Commercial Contracts Manager Email: